PRIVACY POLICY Last Updated: 13 June 2026 Still Here respects your privacy and is committed to protecting your personal information. 1. Information We Collect Information You Provide We may collect: Email address; Account information; Uploaded pet photographs; Pet descriptions; Support communications. Information Collected Automatically We may collect: IP address; Browser information; Device information; Usage statistics; Cookies. 2. Payment Information Payments are processed by Paddle. Still Here does not store full payment card details. Payment information is handled directly by Paddle according to Paddle's privacy policy. 3. How We Use Information We use information to: Generate videos; Deliver purchased content; Operate the Service; Provide customer support; Improve reliability and security; Prevent abuse and fraud. 4. Photos and Generated Videos Uploaded photographs are used solely to generate requested videos. Still Here does not use uploaded photos or generated videos: To train AI models; For advertising; For public display; For resale; For promotional purposes; unless explicit permission is granted by the user. 5. Marketing Consent If a user explicitly opts in, Still Here may use uploaded photos or generated videos for: Website examples; Social media; Advertising campaigns; Marketing materials. Users may withdraw consent at any time. 6. Data Retention Uploaded photos and generated videos are retained for approximately three (3) months, then automatically and permanently deleted. Please download anything you wish to keep before then. Inactive accounts are deleted after one (1) year of inactivity. 7. Third-Party Services We may use third-party providers including: Paddle; Cloud hosting providers; Analytics providers; Advertising platforms. These providers process information according to their own privacy policies. 8. Security We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage can be guaranteed to be completely secure. 9. GDPR Rights If you are located in the European Economic Area, you may have the right to: Access your data; Correct inaccurate information; Delete your data; Restrict processing; Object to processing; Request data portability. 10. Children's Privacy The Service is not intended for individuals under the age of 18. 11. Contact Privacy-related requests can be sent through our Contact page.
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